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These terms set out what you agree to when you open and use your benteng369 account — covering transactions, account conduct, payment routes including DANA, GoPay and LinkAja, and the limits of our service where local law and eligible regions apply. Read them carefully before you proceed.
By accessing benteng369, you accept these terms as a binding agreement between you and the platform. Access to account features — including deposits through DANA, GoPay and LinkAja, game participation and any account communications — is conditional on your compliance with the rules set out here. Where local law in Indonesia restricts or qualifies any part of this agreement, those provisions apply in addition to what is written here, and eligibility for specific features depends on the region where you access the service. We may update these terms when operational, legal or technical circumstances change. When a material change occurs, we will note the revision date at the top of this page. Continued use of your account after that date means you accept the updated terms. If you do not agree with a change, you should stop using the service and contact our support team to close your account. We do not apply changes retroactively to completed transactions — your DANA, GoPay or LinkAja deposit records remain governed by the terms in force at the time of each transaction. Account-level obligations — such as providing accurate identity information and keeping your login details secure — remain in force regardless of any update cycle.
These terms have a defined scope. Some areas are fully governed by this policy, while others sit outside it — such as third-party services linked from the platform. Understanding the boundary helps you know where to direct a question.
All login, registration, identity verification and account-closure steps are covered under these terms. The rules here define how your account is created, maintained and, where necessary, suspended or closed at your request or ours.
Deposits and withdrawals processed through DANA, GoPay and LinkAja fall within scope. The terms set out how transaction records are held, what constitutes a completed transaction and where disputes about a transaction should be directed.
Games, promotional displays and account-dashboard content made available through benteng369 are covered. We control and are responsible for the accuracy of content we publish directly; game mechanics come from the studios whose titles appear in the lobby.
Payment processors, e-wallet providers such as DANA, GoPay and LinkAja, and any external links operate under their own terms. We are not responsible for their policies. Where a dispute involves their service layer, you will need to contact them directly.
This policy is not only a set of obligations — it also gives you specific actions you can take regarding your account and its records. You have the right to request a copy of the transaction history held in your account dashboard at any time after login. If any account detail — such as your registered contact or wallet link — is incorrect, you can update it through the account settings section. Raising a question about how a term applies to your specific situation is always an option; our support team handles policy queries through the contact channels listed on this page. Where you believe a transaction record does not match what happened, you can open a dispute by contacting support with the transaction reference shown in your account. We review each case against the records held on our side. No action under this policy requires you to use a third-party intermediary — all requests are handled directly through benteng369.
Your full transaction history — including every DANA, GoPay and LinkAja deposit — is visible in the account dashboard after login. You can review, export or screenshot any record at any time without contacting support.
If your registered name, contact details or linked wallet information needs updating, go to account settings after login and follow the fields shown there. Accuracy in these details keeps your payment routes working without interruption.
If a specific clause is unclear in the context of your account, contact us through the support channel. Describe the section and your situation; we will respond with the applicable interpretation for your account type and region.
For any transaction you believe was not processed correctly, provide the transaction reference from your account dashboard when you contact support. We match that reference against our records and respond with our findings.
If you have a specific question about these terms — how a clause applies to your account, a transaction dispute reference or a request to update your details — use the contact routes below. We handle each policy-related query separately from general account support so your question reaches the right team without delay.
Open the live chat window from your account dashboard. State that your query is policy-related and include your account reference. The team will confirm receipt and follow up with a written response.
Send your question to our support address with the subject line 'Terms Query'. Include your registered account name and, where relevant, the transaction reference or clause number you are asking about. We respond to each message individually.
For self-service actions — reviewing records, correcting details or checking the current version of these terms — log in and go to account settings. The current policy version date is displayed there alongside your information.
Account security and data handling are part of what these terms govern. We collect only the information needed to operate your account — your registered contact details, transaction history and the wallet identifiers linked to your DANA, GoPay or LinkAja deposits. We do not share your account data with unaffiliated third parties outside the payment processing and identity-verification steps required to run your account. Cookies are used on this platform to maintain your session after login and to remember display preferences; you can manage cookie settings through your browser. If you want to know exactly what data is held on your account, you can request a summary through the support channels on this page. To request a correction or raise a concern about how your data is used, contact support with your account reference and the nature of your request. We retain transaction records for the period required under applicable local rules; account-level data is reviewed when you request closure.
We retain your registered contact details, login records and transaction history — including DANA, GoPay and LinkAja deposit references. This data is used only for account operations and is not sold or shared outside required processing steps.
Session cookies keep you logged in across the visit and store your display preferences. No third-party advertising cookies are set by us. You can review and clear cookies at any time through your browser settings without affecting your account records.
Keep your login credentials private. If you suspect your account has been accessed without your knowledge, contact support immediately through live chat and follow the verification steps the team provides to secure your account.
Transaction records are kept for the period required by applicable local regulations. When you request account closure, we confirm which records must be retained by law and which are deleted. The full retention schedule is available on request.
If your question about these terms is not answered in the sections above, the FAQ entries below cover the situations we hear about most often. Each answer points you to the right place to act.
Yes. All deposits and withdrawals processed through DANA, GoPay and LinkAja on your benteng369 account are governed by these terms. The payment processors also apply their own terms, which you accept separately when you use those wallets.
We update the revision date shown at the top of this page whenever a material change is made. If you continue using your account after that date, it means you accept the update. Check the date in your account settings after login to see the current version.
Your transaction history is visible in the account dashboard at any time after login. If you need a formal copy or export of your records, contact support through live chat or email with your account reference and we will provide what is available.
If you do not accept a change, stop using the service and contact our support team to request account closure. We will not apply the new terms to completed transactions — those remain governed by the version in force at the time they were processed.
Log in and go to account settings. The editable fields for contact details and linked wallet information are shown there. If a field is locked and needs correction, contact support directly with your account reference and the detail you need changed.
Access to benteng369 and eligibility for specific features depend on local law and the region where you connect. We apply these terms across all supported areas, but certain features may be restricted where local regulations require. Check the access conditions shown after login.